hank you for choosing to shop with us. We strive to provide you with the best possible customer experience. Please read our shipping and return policy below to understand how we operate.
We offer delivery within the country at a flat rate of R145. Please note that we are not responsible for any lost or stolen packages once they have been shipped. Delivery is done at your own risk, but we will do our best to ensure that your order is delivered to you as fast as possible.
We accept returns of faulty devices within 7 days of delivery. Please note that we do not accept devices that have no issues. We also cannot accept brand new devices that have been opened and activated unless there is a manufacturer defect. If you encounter any issues with your device, please contact us immediately, and we will provide you with instructions on how to return the item.
Upon receipt of the returned item, we will inspect it to confirm that it is faulty due to a manufacturer defect. If the item is confirmed to be faulty, we will either replace it or offer a refund, depending on your preference. If the item is found not to be faulty, we will not offer a refund or exchange, and you will be responsible for the cost of shipping the item back to you.
Please note that we do not cover the cost of shipping for returns unless there is a manufacturer defect. Additionally, we do not accept returns of used devices or devices that have been damaged due to misuse or neglect.
If you have any questions or concerns about our shipping and return policy, please contact us, and we will be happy to assist you.